Program Manager, Family Development and Youth Services (Westshore)

#515-052623-1

Type: Permanent, Full-time

Closing Date: June 9, 2023

Start Date: ASAP

Wage/Salary: $47.49 per hour to start.

Location: Victoria and Langford

Hours of Work: 8:30 a.m. - 4:30 p.m. (35 hours per week)/ Monday - Friday (some flexibility)

Job Summary:

The Program Manager provides planning, management, and administration of the Family Development and Youth Services Programs. The Program Manager prioritizes and applies values of diversity and inclusion and their associated practices throughout all work activities.

Key Duties and Responsibilities:

The Program Manager oversees 3 programs funded by the Ministry of Children and Family Development. Youth Services support youth 12-19 and their parents/caregivers who have an open file with MCFD through its protection or youth guardianship programs. The Family Development Program serves individuals and families who require assistance to ensure safe living environments for their children. The Foundations Program is an intensive parenting program which is provided in a group setting and in the family home.

The Program Manger:

· Manages day-to-day operations and staff assignments.

· Ensures program standards, policies and guidelines are maintained.

· Develops, manages implementation of and evaluates the program(s).

· Ensures that all accreditation and other applicable regulatory standards are met.

· Provides direction and support to ensure program goals are met.

· Oversees the budget and expenses and makes budget recommendations.

· Ensures accurate program and client records are maintained.

· Produces reports as required.

· Adheres to agency values and principles and promotes and models these.

· Ensures staff supports the mission, vision, values, strategic goals and policies.

· Works with senior management to formulate program policies and procedures.

· Contributes to agency strategic planning and implementation.

· Identifies new program opportunities and participates in development/design.

· Participates in internal and external committees.

· Accountable for meeting all targets for contracted service hours, number of persons served and maximizing allowable staffing levels as per program budget.

· Determines staffing needs to ensure program continuity.

· Leads the recruitment and selection of program staff, organizing hiring panels and making hiring decisions.

· If necessary, may work in front-line services performing including but not limited to; general client care and/or supervision, counselling, performing assessments, developing care plans, coordinating the placement of clients into appropriate programs/services, client/caregiver training and evaluating progress of clients.

· Orients and provides training to staff and/or practicum students.

· Coordinates the scheduling and assignments of program staff.

· Supports and mentors staff to solve issues and resolve conflicts.

· Establishes performance expectations, provides feedback and conducts performance evaluations.

· Participates in and models conflict resolution with and among staff and colleagues within and across agency programs.

· Participates in and models conflict resolution between staff, clients and families.

· Investigates complaints filed by clients and staff as defined in the agency’s conflict resolution and/or ethical practice procedures and consistent with the collective agreement where unionized staff is concerned.

· Ensures effective communication with staff, clients and families and promotes their participation in and sharing of feedback in order to inform quality assurance practices of the agency.

· Promotes public awareness for the program. Represents the agency at externally.

· Develops and maintains positive relationships with government officials and with other community organizations.

· Proactively, professionally and effectively mitigates risk, creates safety plans, protocols and ensures their implementation

· Competently manages critical incidents.

· Performs other related duties as required.

Education, Training, and Experience:

· Undergraduate degree in a related field or the equivalent in education and experience.

· Experience managing in a unionized environment

· Previous management experience

· Direct Program experience

· Working knowledge of specific community based programs, related provincial and community support services, applicable legislation and policies.

Additional Information:

The health and safety of our team and communities are paramount to Thrive Social Services Society. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination.

How to Apply:

Apply with a cover letter and résumé to Posting #515-052623-1. Attention: Holt Sivak, Director of Programs, 1095 McKenzie Avenue, 4th Floor, Victoria BC, V8P 2L5; or by email to hsivak@thrivevictoria.org, quoting Posting # in the subject line.

This position is open to all gender applicants. Interview accommodation for all qualified candidates available upon request.