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Program Manager, Community Inclusion - Day Program

#515-030822-1
Type: Full-Time, Permanent
Closing Date: August 18, 2022
Start Date: ASAP
Wage/Salary: $27.70 - $32.39 per hour
Location: Primarily Joan Crescent location, Victoria, BC. Also McKenzie Avenue & Wale Road
Hours of Work: 8:00 a.m. - 3:30 p.m., Monday to Friday
Job Summary: 

The Program Manager provides planning, management and administration of the Day Program supporting people with divers-abilities (also known as “developmental disabilities”). The Program Manager prioritizes and applies values of diversity and inclusion and their associated practices throughout all work activities.


Key Duties and Responsibilities: 
·         Manages the day-to-day operations and staff assignments for a specific program(s).

·         Ensures that program standards, policies and guidelines of the organization are maintained.

·         Develops, implements and evaluates the program(s).

·         Ensures that all accreditation and other applicable regulatory standards are met.

·         Oversees expenditures within budget and makes recommendations.

·         Takes responsibility for ensuring that appropriate systems and resources are in place to support and maintain the program(s).

·         Ensures that accurate program and client records (e.g., individual program data, case notes) are maintained and produces reports as required.

·         May work in the delivery of direct care services in the specified program(s) and perform tasks including but not limited to: general client care and/or supervision, counselling, performing assessments, developing care plans, coordinating the placement of clients into appropriate programs/services, client/caregiver training and evaluating progress of clients.

·         Adheres to agency values and principles and promotes and models these. Ensures that staff support the agency mission, vision, values, strategic goals and policies.

·         Works in consultation with senior management to formulate program policies and procedures.

·         Contributes to agency strategic planning and participates in the implementation of the strategic plan.

·         Provides leadership in identifying new program/service opportunities and participates in program development and design consistent with the agency’s strategic plan.

·         Participates on agency and external committees that contribute to the sustainability of the agency.

·         Accountable for meeting all targets in terms of contracted service hours, number of persons served and maximizing allowable staffing levels as per program budget.

·         Leads the recruitment and selection of program staff, organizing hiring panels and making hiring decisions.

·         Orients and provides training to staff and/or practicum students.

·         Establishes performance expectations, provides feedback on performance and conducts performance evaluations.

·         Investigates complaints filed by clients and staff as defined in the agency’s conflict resolution and/or ethical practice procedures and consistent with the collective agreement where unionized staff are concerned.

·         Promotes public awareness of and supports for the program(s). Represents the agency at community events.

·         Develops and maintains positive relationships with government officials, Home Share providers and other community members.

·         Performs other related duties as required.


Education, Training, and Experience: 
·         An undergraduate degree in social work, counselling or a related field, or the equivalent in education and experience.

·         Previous direct program delivery experience in the sector with a demonstrated working knowledge of specific community based program and related provincial and community support services systems, applicable legislation and policies, issues surrounding assigned program(s) and/or geographic operations is also required.

·         Previous program management experience is required, preferably within the social services sector.

·         Previous experience managing in a unionized environment preferred

·         Previous experience in an accredited organization preferred.


Additional Information: 
·         This position requires the ability to function independently and frequently under pressure while managing multiple concurrent projects and deadlines including effectively managing emergency situations.

·         Program delivery activities may require a moderate level of physical fitness to effectively carry out duties of the position.

·         Excellent oral, written, facilitation and interpersonal communication skills

·         Demonstrated teamwork, leadership, supervisory skills and a strong commitment to principles of collaboration.

·         Ability to work effectively with program staff, funders, and other agencies and organizations.

·         Good time management skills.


Benefits: 

Standard Health and Pension benefits


How to Apply: 

Apply with cover letter and résumé to Posting #515-030822-1 Attention: Holt Sivak, Director of Programs, 1095 McKenzie Avenue, 4th Floor, Victoria BC, V8P 2L5; or by email to hsivak@thrivevictoria.org quoting Posting # in the subject line.


This position is open to all gender applicants. Interview accommodation for all qualified candidates available upon request.

Thrive acknowledges that we live, work and play on the Traditional Territory of the Lək̓ʷəŋən speaking peoples. It recognizes the First Nations governments across this region — Lək̓ʷəŋən (Songhees) and Xwsepsum (Esquimalt) Nations in the core area, the W̱SÁNEĆ Nations {W̱JOȽEȽP (Tsartlip), BOḰEĆEN (Pauquachin), SȾÁUTW̱,(Tsawout) W̱SIKEM (Tseycum)} out on the Saanich Peninsula and Gulf Islands, to the west Sc'ianew (Beecher Bay), T’Sou-ke, and Pacheedaht, and MÁLEXEȽ (Malahat) and Pune’laxutth’ (Penelekut) Nations.

Statement of Reconciliation

© 2022 Thrive Social Services. All rights reserved.

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