Thrive is committed to continually improving the organization and the services we deliver to our clients. Evaluating the service provided, identifying improvement opportunities, planning to remedy issues and implementing those plans is an ongoing and continuous process. Quality assurance work and data are integral to the Society’s strategic planning.
Suggestions, Compliments and Complaints
It is our professional commitment to our participants to hear and respond to participant concerns in a fair, open, and participant-centred manner. Please complete the form provided here if you have a complaint, would like to offer a compliment, or contribute a suggestion to our teams. For information on our full Formal Complaint process, please click here.
Satisfaction Surveys
If you or someone you provide care for has participated in one of our services and you would like to complete a Satisfaction Survey, you can find them here:
Illustrated Satisfaction Survey
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Thrive acknowledges that we live, work and play on the Traditional Territory of the Lək̓ʷəŋən speaking peoples. It recognizes the First Nations governments across this region — Lək̓ʷəŋən (Songhees) and Xwsepsum (Esquimalt) Nations in the core area, the W̱SÁNEĆ Nations {W̱JOȽEȽP (Tsartlip), BOḰEĆEN (Pauquachin), SȾÁUTW̱,(Tsawout) W̱SIKEM (Tseycum)} out on the Saanich Peninsula and Gulf Islands, to the west Sc'ianew (Beecher Bay), T’Sou-ke, and Pacheedaht, and MÁLEXEȽ (Malahat) and Pune’laxutth’ (Penelekut) Nations.
Statement of Reconciliation© 2023 Thrive Social Services. All rights reserved.