Thrive is committed to continually improving the organization and the services we deliver to our clients. Evaluating the service provided, identifying improvement opportunities, planning to remedy issues and implementing those plans is an ongoing and continuous process. Quality assurance work and data are integral to the Society’s strategic planning.
Suggestions, Compliments and Complaints
It is our professional commitment to our participants to hear and respond to participant concerns in a fair, open, and participant-centred manner. Please complete the form provided here if you have a complaint, would like to offer a compliment, or contribute a suggestion to our teams. For information on our full Formal Complaint process, please click here.
If you or someone you provide care for has participated in one of our services and you would like to complete a Satisfaction Survey, you can find them here:
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Our Thrive team acknowledges that our agency stands and works on the unceded Lək̓ʷəŋən territory of the Songhees and Esquimalt Nations. We also acknowledge the five W̱SÁNEĆ communities: W̱JOȽEȽP (Tsartlip), BOḰEĆEN (Pauquachin), SȾÁUTW̱,(Tsawout) W̱SIKEM (Tseycum) and MÁLEXEȽ (Malahat), as well as the Sc'ianew (Beecher Bay), T’Sou-ke, and Pacheedaht Nations and the Spune’laxutth’ (Penelekut) tribe where our work extends. We are committed to acknowledging our relationship with these unceded lands and communities, at staff and Board meetings, and during our hosted events. We encourage the evolving learning and awareness of our staff, Board, and the Thrive community, discovering and striving for meaning and personal connection within each acknowledgement.Statement of Reconciliation
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